Award-Winning Enterprise Solutions

IT Prophets provides the following world-class enterprise software solutions:

bmc_logo_CMYK Business runs on IT. IT runs on BMC Software. Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world – from small and mid-market businesses to the Global 100 – rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings.
SalesForcelogo Salesforce.com is the enterprise cloud computing leader. Their social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways. And thanks to the cloud, all of it comes with low cost, low risk, and fast results. Their 100,000+ successful customers tell the story best.
newservicenowlogoServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Their service includes a suite of applications built on their proprietary platform that automates workflow and provides integration between related business processes. They focus on transforming enterprise ITSM by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy their solution to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, their customers use the extensible platform to build custom applications for automating activities unique to their business requirements.
CherwellCherwell Software builds Cherwell Service Management® (CSM), the award-winning IT Service Management software, as well as extraordinary customer relationships. Recognized by both Gartner® and Forrester®, CSM is an affordable, easy-to-use and flexible ITSM platform you will never outgrow. Founded by some of the industry’s most notable leaders, Cherwell Software, LLC began with simple goals: to make help desk software we would want to use and to do business honestly, putting customers first. Cherwell Software, LLC is one of the fastest growing IT service management software providers.
BDNAlogoBDNA is the leading provider of Data as a Service (DaaS) for IT environments. Using TechnopediaTM, the world’s largest catalog of hardware and software assets, BDNA normalizes data from multiple sources. After reconciling, filtering and de-duplicating the data, BDNA enriches it with market intelligence to provide complete, curated and clean data for more efficient ITIL processes. BDNA’s Data as a Service for Clean Data is available on-premise as well as in the Cloud. BDNA Data as a Service is an industrial-scale approach to solving problems where lack of clean data is the primary roadblock. BDNA DaaS is quite simple – they take data from your systems, clean it, and enrich it with market intelligence to provide insights that directly lead to action. By taking an end-to-end approach, they cut through many layers of complexity and overhead to provide:
  • Accurate insights at blazing speed
  • Fastest means to identify and reclaim wasteful spend
  • Greatly reduced risk to your key initiatives
  • Reclaim your innovation budget by saving costs

newmobilereachlogo Mobile Reach is a leading provider of enterprise mobility software solutions to corporations; the United States military; educational institutions; and federal, state, and local governments. They specialize in extending enterprise applications to mobile devices, including iPhones, iPads, Android devices, BlackBerrys, and Windows Mobile barcode scanners. They have been mobilizing enterprise level applications for more than a decade. The Splitware Enterprise Mobility Platform and resulting mobile applications are currently in use at some of the world’s largest, most complex. most demanding organizations. In addition to secure, scalable mobile enterprise application platform, Mobile Reach also provides a wide range of consulting services to complement the implementation.
newjavasystemslogoJava System Solutions was formed in 2005 by a group of technical consultants who wanted to deliver a quality Single Sign On product. The founding members have a wide range of technical expertise in a variety of disciplines, coupled with project management skills drawn from many years of experience working within London’s investment banking sector. Managing account passwords across many systems costs your users in time, and your helpdesk in unnecessary support calls. SSO Plugin delivers a solution for the two most popular ITSM solutions in the market: BMC ITSM and HP Service Manager. Supported applications include BMC ITSM, ITBM, Dashboards, Analytics and custom applications; HP Service Manager, Service Request Catalog and Asset Manager; SAP Business Objects XI; CA Clarity PPM; Jasper Reports and Kinetic Request.

Extend ITSM with IT Prophets Marketplace

ITProphets has packaged some of the most common ITSM integrations allowing seamless integration for a fraction of the cost of custom development:

RemLinkRemLink for SCCM is an API-level integration between the BMC Atrium CMDB and Microsoft’s System Center Configuration Manager. Using the SCCM-CMDB Administration & Management Plug-In, data configuration managers/administrators can define which classes to send to the CMDB from SCCM, dynamically set and customize data mappings between SCCM and Atrium CMDB and schedule CMDB update tasks. Click here for more details.
RemLinkforBDNAThis integration between BMC Remedy and BDNA pulls normalized CI data from BDNA Normalize and imports the CIs and relationships into the CMDB. BDNA Normalize can normalize data from x number of data sources and our integration provides one single integration point into x number of data sets in the CMDB. This eliminates the need to have a separate integration for each data source. The integration can update existing CIs with Normalized Product Categorization data from BDNA if using a product with a built-in CMDB integration such as ADDM.

The integration maintains the Product Catalog data automatically, using the Normalized Product Categorization data from Technopedia. The integration only imports Product Catalog data that’s being used by CIs, and does not import the whole Technopedia Catalog, which is huge. Product Suites are imported as well. BMC Normalization Engine jobs aren’t needed as the data being imported is already normalized and the Product Catalog is kept up-to-date.

RemToolsWith RemTools you will be able to have one-click access for troubleshooting forms, filters, workflow, field ID’s and names, orphaned menus, while creating effective documentation. In addition, RemTools offers workflow versioning that will compare workflow from various snapshots, including the base Remedy out-of-the-box workflow. Click here for more details.